Privacy Policy

This Privacy Policy explains how Sranma (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or interact with our website.

By accessing or using our website, you consent to the practices described in this Policy.

1. Data Controller

The data controller responsible for your information is:

Sranma
Address: 3 Carmichael Pl, Edinburgh EH6 5PL, United Kingdom
Email: Contact@sranma.com
Phone: 2372737273232

2. Information We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Voluntarily

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Messages sent through contact forms

2.2 Automatically Collected Information

When you visit the website, we may automatically collect:

  • IP address
  • Device information
  • Browser type and version
  • Pages viewed
  • Time spent on the site
  • Referral URLs
  • Cookies and tracking technologies

2.3 Payment Information

Payment details (credit card numbers, etc.) are not stored by us.

They are processed securely by our third-party payment providers in compliance with PCI DSS standards.

3. How We Use Your Information

We process your data for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send order confirmations and status updates
  • To manage your account
  • To improve website performance and user experience
  • To send marketing communications (only with your consent)
  • To detect fraud or abuse
  • To comply with legal obligations

4. Legal Basis for Processing (EU GDPR)

We process your data on the following legal grounds:

  • Contract necessity (order processing, customer service)
  • Legitimate interests (site security, analytics, fraud prevention)
  • Consent (marketing emails, cookies)
  • Legal obligation (tax, accounting, compliance)

5. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Enable essential site functionality
  • Analyze traffic and performance
  • Personalize content and offers
  • Improve user experience

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal data.

We may share your information only with:

  • Payment processors
  • Shipping and logistics partners
  • Email delivery services
  • IT and hosting providers
  • Analytics platforms
  • Legal authorities if required by law

Each third party is bound by confidentiality and data protection obligations.

7. Data Storage & Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal and accounting obligations
  • Resolve disputes and maintain records

Order-related data may be stored for up to 7 years to meet tax and accounting requirements.

8. Data Security

We implement technical and organizational measures to protect your data from:

  • Loss
  • Unauthorized access
  • Misuse
  • Disclosure

While we take all reasonable precautions, no online service can guarantee 100% security.

9. Your Rights (GDPR & Similar Laws)

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Withdraw consent
  • Object to certain processing
  • Request data portability
  • Restrict processing

To exercise any right, contact us at .

10. International Transfers

If we transfer your data outside your jurisdiction, we ensure adequate protection under:

  • Standard Contractual Clauses (SCC)
  • Adequacy decisions
  • Other recognized safeguards

11. Children’s Privacy

We do not knowingly collect information from individuals under 16 years.

If you believe a minor has provided us with personal data, contact us and we will remove it.

12. Marketing Communications

You will receive marketing messages only if you have given explicit consent.

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in emails

13. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Policy periodically.

The “Last Updated” date will be revised accordingly.

Continued use of the site after changes constitutes acceptance.

15. Contact Us

For questions about this Privacy Policy or your personal data, contact:

Sranma
Address: 3 Carmichael Pl, Edinburgh EH6 5PL, United Kingdom
Email: Contact@sranma.com
Phone: 2372737273232